Privacy Policy for GreenSpoke Ventures

At GreenSpoke Ventures, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy describes how we collect, use, and protect your information when you interact with our services, including custom bicycle tour planning, eco-friendly bike rentals, guided cycling adventures, travel consultancy, and cycling safety workshops.

1. Information We Collect

We collect various types of information to provide and improve our services to you.

• Personal Identifiable Information (PII): This includes information you voluntarily provide to us when you inquire about our services, book a tour, rent equipment, or participate in a workshop. This may include your name, address, email address, phone number, passport details (for international travel), emergency contact information, and payment information.
• Health Information (Voluntary): For certain tours or activities, we may request voluntary information about your physical fitness, medical conditions, or dietary restrictions to ensure your safety and comfort during our adventures. This information is treated with the utmost sensitivity.
• Booking and Service Data: Details related to your bookings, such as tour dates, rental periods, specific tour preferences, and communications with our team.
• Technical Data: When you visit our website, we may automatically collect certain information about your device, browsing actions, and patterns. This includes IP address, browser type, operating system, referral sources, pages visited, and time spent on our site. This data is primarily collected through cookies and similar technologies.

2. How We Use Your Information

We use your information for the following purposes:

• To Provide Services: To process your bookings, manage bike rentals, plan custom tours, facilitate guided adventures, provide travel consultancy, and conduct cycling safety workshops.
• For Communication: To respond to your inquiries, send booking confirmations, provide updates about your services, and offer customer support.
• Safety and Well-being: To ensure your safety and well-being during tours and activities, particularly when voluntary health information is provided.
• Service Improvement: To understand how our services are used and to improve our offerings, website functionality, and customer experience.
• Marketing (with Consent): With your explicit consent, we may send you promotional emails about new tours, special offers, or other services we think might interest you. You can opt out at any time.
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

3. Legal Basis for Processing (GDPR Compliance)

We process your personal data based on the following legal grounds under the General Data Protection Regulation (GDPR):

• Performance of a Contract: When processing is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract (e.g., booking a tour).
• Legitimate Interests: When processing is necessary for our legitimate interests or those of a third party, provided those interests are not overridden by your fundamental rights and freedoms (e.g., improving our services, fraud prevention).
• Consent: Where you have given explicit consent for us to process your personal data for one or more specific purposes (e.g., for marketing communications). You have the right to withdraw your consent at any time.
• Legal Obligation: When processing is necessary for compliance with a legal obligation to which we are subject.

4. Sharing Your Information

We do not sell your personal data to third parties. We may share your information with:

• Service Providers: Trusted third-party service providers who assist us in operating our business and providing our services (e.g., payment processors, local accommodation providers, transportation services, local guides). These providers are contractually obligated to protect your data and only use it for the purposes for which we disclose it to them.
• Legal and Regulatory Authorities: When required by law or to respond to valid legal processes (e.g., court orders, subpoenas).
• Emergencies: In emergencies, to protect the safety or property of GreenSpoke Ventures, our customers, or others.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. We maintain physical, electronic, and procedural safeguards in compliance with applicable laws.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Your Data Protection Rights (GDPR)

Under the GDPR, you have the following rights regarding your personal data:

• The right to be informed: About how your personal data is being used.
• The right of access: To your personal data.
• The right to rectification: To have inaccurate personal data corrected.
• The right to erasure ("right to be forgotten"): To have your personal data deleted in certain circumstances.
• The right to restrict processing: To block or suppress the processing of your personal data.
• The right to data portability: To obtain and reuse your personal data for your own purposes across different services.
• The right to object: To processing based on legitimate interests or direct marketing.
• Rights in relation to automated decision making and profiling: Including decisions made solely by automated means without human involvement.

To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request in accordance with applicable data protection laws.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and understand where our visitors come from. You can control cookies through your browser settings, but disabling cookies may affect the functionality of our website.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

You also have the right to lodge a complaint with the Irish Data Protection Commission (DPC) if you believe your data protection rights have been violated.